What is personal data?
All information by which you may be personally identified.
Privacy
Samuelz Privacy Notice
This notice explains how Samuelz processes personal data for enquiries, offers and use of the public chauffeur interface, and how to contact us about privacy.
On this page
This notice explains how Samuelz processes personal data for enquiries, offers and use of the public chauffeur interface, and how to contact us about privacy.
Data Privacy at a Glance
Your trust is the foundation of Samuelz®. Protecting your personal data is both a legal duty and a core element of our promise of Peace and Excellence.
How is your data collected?
Partly through forms you complete, partly through automated technical systems such as your browser, device, and access time.
Why do we use your data?
To ensure technical stability, deliver our services, optimize your experience, and communicate with you.
Hosting
Samuelz uses Cloudflare, Inc. to operate and store data for the public chauffeur interface, including technical access, enquiry and offer data. This processing is carried out on our behalf under the incorporated Data Processing Addendum. It may take place outside the European Economic Area. For relevant transfers, the DPA provides, where applicable, for the EU-US Data Privacy Framework or EU Standard Contractual Clauses.
Scope of data storage
IP addresses, log data, contact requests, contractual details.
Legal basis
Art. 6 para. 1 lit. b GDPR (performance of contract) and Art. 6 para. 1 lit. f GDPR (legitimate interest in secure, efficient hosting).
General Information and Mandatory Information
The controller for Samuelz is Glöggl GmbH, Kirchstraße 10b, 82362 Weilheim i. OB, Germany. Telephone: +49 89 143 770 197. For privacy enquiries, including access, correction and erasure requests, contact datenschutz@gloeggl-gmbh.com.
Data Collection on this Website
Cookies
The website uses cookies and local browser storage for data-use settings. The retention of these settings is distinct from the retention of any analytics or advertising data.
Server log files
Technical requests involve processing of information including the IP address. Operation, error analysis and request limits also produce technical identifiers and records of the operation, status, time and duration. A daily identifier derived from the IP address is used to limit price requests. This does not amount to a promise of anonymous processing.
Contact forms
We use the information you provide to handle your specific enquiry. Where this is necessary for steps you request before entering into a contract, or for a contract with you, processing is based on Article 6(1)(b) GDPR.
Assistants and the public chauffeur interface
A connected assistant application can retrieve published services and booking rules without a Samuelz customer account. Your assistant application is also subject to its own privacy notices.
Price previews
A price preview uses the pickup and destination, date and time, passenger count and, where relevant, return journey or hourly duration you provide. No email address or phone number is required. Details such as flight information, luggage or special ride requests are optional. Provide only information needed for the ride.
Retention for price previews only
To limit excessive price requests, we store technical identifiers and counters. Limits apply for a minute or a day; the day ends at midnight UTC. Expired entries are deleted in batches when further price requests are made. This does not establish a fixed deletion period. Route information is stored temporarily for further price calculations and can be reused for up to 15 minutes. It is removed when new entries need its space or the temporary storage is cleared. The 15 minutes are therefore not a guaranteed deletion period. This storage is distinct from an offer you subsequently and explicitly request.
Technical logs
Technical logs may be generated to operate the service and investigate errors. For logs stored in Cloudflare Workers Logs, the current standard terms of our Workers Paid plan provide for seven days of retention. This period applies to that logging service; it is not a general deletion period for ride data, offers or copies stored elsewhere.
Requested offers
An explicitly requested offer requires a reachable email address or an international phone number. Your name and an additional contact method are optional. Without one of the required contact methods, the interface cannot prepare an offer. The request, ride and contact details, and offer records are stored. The request alone does not pay for or confirm a booking, send a message or dispatch a chauffeur. You review the complete terms in the linked checkout.
Recipients and results returned to the assistant
Pickup, destination and intermediate locations may be sent to Google services for geocoding and routing. The inspected structured routing requests do not include customer email addresses or phone numbers; location and free-text information may nevertheless be personal data. Request and offer data are processed in the Cloudflare-based system. Stripe processes payment and transaction information only when you subsequently start payment in checkout. The assistant application receives the requested results and, where applicable, private offer links, price, validity and status.
Status and stored copies
Private status access normally lasts 24 hours; the offer has its own validity period. Keep access proofs and private links confidential. Ride, contact and free-text details may be stored in request copies, the reservation, offer records, and linked contact and phone records. These may include special ride requests and a guest phone number. Contact details can be associated with other operations.
Retention and erasure requests
Expiry of status access or the offer does not automatically delete these stored data. Data may therefore remain after access or the offer has expired. The public interface has no deletion function. For access, correction or erasure requests, contact datenschutz@gloeggl-gmbh.com.
Optional attribution
A price or offer request does not require marketing attribution or subscribe you to a newsletter. If an existing attribution reference or a valid partner reference is provided, the operation can be associated with its original source or partner.
Analytics and Advertising
Marketing attribution is not required to use the public chauffeur interface. Optional attribution is described in the interface section.
Google Analytics
Used to understand visitor behavior and improve our services.
Google Ads Conversion Tracking
Only after consent, we measure campaign effectiveness by logging conversions when the request form is submitted or when users click our mail or tap-to-call links.
Legal basis
Art. 6 para. 1 lit. a GDPR (consent for optional analytics and conversion tracking).
Your Rights under the GDPR
Subject to the applicable legal conditions, you have rights of access, correction, erasure, restriction, portability and objection. You may withdraw consent for the future. You may also complain to a data protection supervisory authority. Please send requests to datenschutz@gloeggl-gmbh.com.
- Access your stored data (Art. 15 GDPR).
- Rectification of inaccurate data (Art. 16 GDPR).
- Erasure – the "right to be forgotten" (Art. 17 GDPR).
- Restriction of processing (Art. 18 GDPR).
- Data portability (Art. 20 GDPR).
- Object to processing (Art. 21 GDPR).
- Withdraw consent at any time (Art. 7 para. 3 GDPR).
- Lodge a complaint with a supervisory authority (Art. 77 GDPR).
Security Measures (SSL/TLS)
The website and public interface use HTTPS with TLS to encrypt data in transit. This protects the transmission path; it is not a guarantee of absolute security throughout all processing.
Amendments
Samuelz® reserves the right to update this Privacy Policy in compliance with legal changes or to reflect service adjustments. The latest version is always available on our website.
Contact
The controller for Samuelz is Glöggl GmbH, Kirchstraße 10b, 82362 Weilheim i. OB, Germany. Telephone: +49 89 143 770 197. For privacy enquiries, including access, correction and erasure requests, contact datenschutz@gloeggl-gmbh.com.